Frequently Asked Questions

We’ve answered a few of our common questions that we have received. Still got question shoot us an email here.

What is The Organic Place

We’re a family of five from Melbourne’s west who believe in healthy eating. With three young children of our own we have a passion for teaching them to make the right choices when it comes to food. We love to cook, grow our own veggies and can’t think of a better way to express our love than a home cooked meal at the end of a long hard day.

What time to I have to place my order by?

Orders contain meat must be placed by 12 noon Mondays. All other orders must be placed by 12 noon Tuesdays Orders placed after this time will be fulfilled the following week..

What day will my delivery arrive?

All orders in Zone 1 will be delivered every Thursday. All orders in Zone 2 will be delivered Friday. Orders in Regional 1 will be delivered Saturdays. All orders will receive an SMS for tracking. For ETA’s in Zone 2 and Regional 1 please call our external courier on (03) 9544 5000.

Why didn't I receive the items I have ordered?

We only visit the Wholesale Fruit & Vegetable market once a week on a Thursday. We do this because it’s considered a “new market” where fresh produce comes in overnight from the farms. Sometimes when we get there at 3.30am some of the fruit and veg has not arrived. This can be due to weather conditions, traffic, trucks not arriving and other unforeseen circumstances.

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Sometimes we can’t always get our hands on the fruit and veg that we want. Even though items are listed as available at the markets, sometimes they don’t arrive due to weather and logistics. If something is missing from your order you will receive a little postcard informing you of the items unavailable. You will be given a store credit via email and a complementary item on your order to enjoy. Please note this is not a substitute. If you wish to request a refund for your missing items please send us an email at [email protected] or call our office on 0401 014 162 and one of our friendly office staff will kindly assist.

Can I substitute something if the items I ordered are unavailable?

If you wish to substitute an item that is not available you can request so in your order notes. Items can only be substituted with items of the same value. Fruit and veg can only be substituted for fruit and veg. Inventory items can not be requested as a substitute. Please note substitutes are subject to availability.

 

Where do you source your fruit and veg from?

There are three organic suppliers at the markets where we purchase our fruit and veg from. Our main supplier is Organic Growers Group who we have a very good relationship with. They understand we only offer a one day a week delivery service and quality is of upmost importance to us and our customers. We also source other fruit and veg from Biodynamic Marketing and Melba Fresh Organics and when circumstance allow us to (drought) we also sources some winter vegetable direct from Spring Creek Organic farm located in Ballarat. All of our fruit and vegetables are from Australian farms. Each week we update our social media accounts on a Thursday detailing where the weeks produce has came from and the relevant organic certification. 

How much is shipping?

Zone 1 shipping rates (Thursday delivery)

Flat rate shipping $12.95

Discounted shipping of $9.95 for weekly and fortnightly subscriptions currently held as of 01/01/2022

Free shipping on all orders over $200.00

Zone 2 shipping rates (Friday delivery)

Flat rate shipping $14.95

Discounted shipping of $12.95 for weekly and fortnightly subscriptions currently held as of 01/01/2022

Free shipping on all orders over $250.00

Region 1 – Country Victoria (Friday delivery)

Flat rate shipping $15.95

Free shipping on all orders over $400.00

Please note – Your delivery will be left at your front door, unless otherwise requested in your order notes. Please see terms and conditions when checking out!

Region 2 – Sydney Metro (Sunday Delivery)

Flat rate shipping $16.95

Free shipping on all orders over $400.00

Region 3 – Regional NSW – (Monday delivery)

Flat rate shipping $18.95

Region 4 – Adelaide Metro – (TBC)

Flat rate shipping $16.95

Free Shipping $400.00

How do I cancel/modify/change my subscriotion?

Login into your account on the dashboard > Click on My Account > Subscriptions > View > Suspend/Cancel/Change Subscription