Frequently Asked Questions

We’ve answered a few of our common questions that we have received. Still got question shoot us an email here.

We’re a family of five from Melbourne’s west who believe in healthy eating. With three young children of our own we have a passion for teaching them to make the right choices when it comes to food. We love to cook, grow our own veggies and can’t think of a better way to express our love than a home cooked meal at the end of a long hard day.

At what time should I submit my order? For orders including meat, please ensure they are placed before 12pm on Mondays. As for all organic produce, including fruits, vegetables, meats, dairy, and groceries, kindly submit your order by 12pm on Tuesdays. To maintain efficiency in our supply chain, our suppliers adhere to strict order cutoff times. Orders placed after these times will be processed for the following week. Thank you for your cooperation and understanding.

When can I expect my order to arrive? Orders placed within our designated cutoff times will be delivered according to the following schedule: Deliveries within the Melton area are scheduled for Thursday, while deliveries to all other Melbourne suburbs and Victorian towns will take place on Friday via our external refrigerated courier service. Interstate deliveries are expected to arrive on Saturdays. You will receive SMS tracking notifications the afternoon prior to your scheduled delivery. If you have any questions regarding your order please call 0401 014 162.

Our visits to the Wholesale Fruit & Vegetable market occur once a week on Thursdays. This schedule is chosen because it aligns with the arrival of fresh produce from farms overnight, making it a prime time for sourcing quality items. However, occasionally, despite our early arrival at 3:30 am, certain fruits and vegetables may not have arrived due to various factors such as weather conditions, traffic delays, trucks not arriving, or other unforeseen circumstances. Weather conditions, particularly excessive rain, can also impact the availability of produce, as it may prevent harvesting. It’s important to note that within the market, there are only four organic wholesalers compared to over 300 conventional suppliers, underscoring the limited availability of organic produce. We strive to provide the best selection possible within these constraints and appreciate your understanding.

Occasionally, despite our best efforts, certain fruits and vegetables may be unavailable due to factors such as weather conditions and logistics beyond our control. In such cases, you will receive a store credit notification for the unavailable items. This credit will be sent to you via email and can also be accessed on your account page under the coupon section. Rest assured, these store credits never expire and can be used alongside any ongoing promotions. If you prefer a refund for the missing items, please reach out to us via email at admin@theorganicplace.com.au or call our office at 0401 014 162, and our helpful staff will be happy to assist you. Alternatively, you can request a refund for missing items by including a note in the checkout section when placing your order.

Certainly! If the items you ordered are unavailable, we’re more than happy to provide substitutes. We understand the importance of value and the desire to prepare meals for your family. Simply include your substitution preferences in the order notes. If there are specific fruits and vegetables you love or items you prefer not to receive, please let us know in the order notes as well. Your satisfaction with the substitutes is our priority.

If substitutions aren’t your preference, kindly indicate “no subs, store credit, or refund preferred” in the order notes. Please ensure your phone is nearby on Thursday morning, as our staff may contact you regarding any substitution requests. It’s important to note that fruit and vegetables can only be substituted for other fruits and vegetables.

 

Where do you obtain your fruit and vegetables from? We source our fresh produce from The Wholesale Markets in Epping, Victoria. At these markets, we procure our fruit and vegetables from four trusted organic suppliers: Organic Growers Group, Biodynamic Marketing, Melba Fresh Organic, and Pure Harvest Organics. It’s important to note that all of our suppliers are certified organic or biodynamic wholesalers.

We take pride in sourcing our fruit and vegetables exclusively from Certified Organic or Biodynamic farms across Australia. To keep our customers informed, we regularly update our social media platforms with details about each week’s produce, including its origin farm and certification.

Zone 1 shipping rates (Thursday delivery)

Flat rate shipping $12.95

Discounted shipping of $9.95 for weekly and fortnightly subscriptions currently held as of 01/01/2022

Free shipping on all orders over $200.00

Zone 2 shipping rates (Friday delivery)

Flat rate shipping $14.95

Discounted shipping of $12.95 for weekly and fortnightly subscriptions currently held as of 01/01/2022

Free shipping on all orders over $250.00

Region 1 – Country Victoria (Friday delivery)

Flat rate shipping $15.95

Free shipping on all orders over $400.00

Please note – Your delivery will be left at your front door, unless otherwise requested in your order notes. Please see terms and conditions when checking out!

Region 2 – Sydney Metro (Sunday Delivery)

Flat rate shipping $16.95

Free shipping on all orders over $400.00

Region 3 – Regional NSW – (Monday delivery)

Flat rate shipping $18.95

Region 4 – Adelaide Metro – (TBC)

Flat rate shipping $16.95

Free Shipping $400.00

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