Frequently Asked Questions

We’ve answered a few of our common questions that we have received. Still got question shoot us an email here.

What is The Organic Place

We’re a family of five from Melbourne’s west who believe in healthy eating. With three young children of our own we have a passion for teaching them to make the right choices when it comes to food. We love to cook, grow our own veggies and can’t think of a better way to express our love than a home cooked meal at the end of a long hard day.

What time to I have to place my order by?

Orders contain meat must be placed by 12 noon Mondays. All other orders must be placed by 12 noon Tuesdays Orders placed after this time will be fulfilled the following week..

What day will my delivery arrive?

All orders in Zone 1 will be delivered every Thursday. All orders in Zone 2 will be delivered Friday. Orders in Regional 1 will be delivered Saturdays. All orders will receive an SMS for tracking. For ETA’s in Zone 2 and Regional 1 please call our external courier on (03) 9544 5000.

Why didn't I receive the items I have ordered?

We only visit the Wholesale Fruit & Vegetable market once a week on a Thursday. We do this because it’s considered a “new market” where fresh produce comes in overnight from the farms. Sometimes when we get there at 3.30am some of the fruit and veg has not arrived. This can be due to weather conditions, traffic, trucks not arriving and other unforeseen circumstances.

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Sometimes we can’t always get our hands on the fruit and veg that we want. Even though items are listed as available at the markets, sometimes they don’t arrive due to weather and logistics. If something is missing from your order you will receive a little postcard informing you of the items unavailable. You will be given a store credit via email and a complementary item on your order to enjoy. Please note this is not a substitute. If you wish to request a refund for your missing items please send us an email at [email protected] or call our office on 0401 014 162 and one of our friendly office staff will kindly assist.

Can I substitute something if the items I ordered are unavailable?

If you wish to substitute an item that is not available you can request so in your order notes. Items can only be substituted with items of the same value. Fruit and veg can only be substituted for fruit and veg. Inventory items can not be requested as a substitute. Please note substitutes are subject to availability.

 

Where do you source your fruit and veg from?

There are three organic suppliers at the markets where we purchase our fruit and veg from. Our main supplier is Organic Growers Group who we have a very good relationship with. They understand we only offer a one day a week delivery service and quality is of upmost importance to us and our customers. We also source other fruit and veg from Biodynamic Marketing and Melba Fresh Organics and when circumstance allow us to (drought) we also sources some winter vegetable direct from Spring Creek Organic farm located in Ballarat. All of our fruit and vegetables are from Australian farms. Each week we update our social media accounts on a Thursday detailing where the weeks produce has came from and the relevant organic certification. 

How much is shipping?

Zone 1 $12.95 for all orders. Discounted shipping of $7.95 for all subscriptions. Free shipping for all orders over $120.00

Zone 2: Flat rate shipping of $13.95 Discounted shipping of $11.95 for subscriptions. Free shipping on all orders over $200.00

Regional 1: Flat rate shipping on $14.95 Discounted shipping of $12.95 for all subscriptions. Free shipping for all orders over $300.00

How do I cancel/modify/change my subscriotion?

Login into your account on the dashboard > Click on My Account > Subscriptions > View > Suspend/Cancel/Change Subscription

 

What suburbs in are zone 1

TO BE DELIVERED FRIDAY BY THE ORGANIC PLACE:

3021
3442
3341
3073
3182
3342
3434
3431
3042
3040
3018
3028
3025
3042
3046
3032
3021
3042
3055
3023
3012
3060
3047
3064
3038
3033
3020
5113
3141
3162
3141
3206
3207
3026
3432
3024
3072
3054
3341
3013
3016
3020
3003
3043
3029
3429
3078
3335
3207
3044
3052
3046
3051
3037
3015
3438
3441
3039
3000
3440
3337
3038
3036
3021
3043
3437
3011
3031
3041
3427
3030
3058
3023
3428
3055
3057
3056
3012
3338
3019
3340
3034
3336
3032
3752
3002
3040
3022
3065
3146
3124
3059
3206
3088
3173
3095
3147
3103
3079
3101
3107
3122
3204
3162
3145
3183
3185
3204
3148
3144
3161
3186
3205
3141
3142
3121
3067
3022
3057
3054
3106
3104
3070
3053
3065
3066
3068
3178
3336
3206
3078
3143
3147
3147
3183
3103
3104
3084
3058
3193
3081
3125
324
3165
3193
3130
3163
3155
3128
3129
3150
3088
3186
3187
3184
3056
3057
3055
3105
3083
3121
3125
3151
3037
3124
3126
3124
3061
3126
3053
3054
3163
3162
3145
3161
3162
3145
3148
3192
3169
3168
3169
3068
3165
3058
3066
3048
3101
3121
3193
3047
3145
3103
3186
3089
3008
3108
3109
3084
3022
3185
3095
3184
3076
3041
3075
3060
3065
3068
3031
3131
3207
3185
3072
3163
3146
3150
3122
3046
3088
3059
3104
3046
3188
3124
3122
3123
3202
3084
3081
3190
3032
3148
3162
3051
3128
3166
3079
3047
3148
30733129
3010
3102
3144
3083
3086
3130
3075
3028
3026
3027
3093
3057
3085
3144
3145
3144
3024
3204
3048
3000
3001
3004
3052
3195
3058
3124
3206
3082
3800
3127
3129
3094
3055
3189
3194
3189
3058
30558
3149
3163
3042
3051
3187
3070
3072
3168
3063
3166
3167
3204
3052
3044
3204
3149
3072
3054
3023
3072
3095
3073
3185
3019
3335
3084
3178
3050
3088
3171
3191
3179
3011
3068
3205
3006
3141
3192
3171
3172
3088
3182
3004
3041
3057
3127
3125
3072
3149
3016
3107
3019
3074
3071
3142
3012
3032
3029
3043
3084
3152
3133
3134
3087
3128
3145
3170
3186
3012
3033
3049
3027
3027
3181
3189
3085
3013.

What suburbs are in zone 2?

TO BE DELIVERED FRIDAYS VIA EXTERNAL COURIER: PLEASE CALL (03) 9544 5000 AND QUOTE YOUR INVOICE NUMBER FOR TRACKING INFORMATION.

3195
3123
3175
3153
3807
3135
3198
3806
3196
3155
3977
3195
3977
3197
3201
3030
3196
3977
3136
3175
3164
3175
3172
3111
3754
3177
3175
3196
3802
3177
3156
3977
3805
3199
3200
3807
3803
3976
3806
3135
3134
3199
3173
3137
3083
3152
3180
3910
3975
3156
3754
3132
3138
3752
3195
3156
3170
3805
3804
3174
3113
3131
3810
3114
3195
3197
3200
3090
3132
3134
3135
3198
3752
3152
3154
3156
3133
3121
3195
3150
3750
3115
3091
3063
3431

What suburbs are in region 1?

TO BE DELIVERED SATURDAYS VIA EXTERNAL COURIER: PLEASE CALL (03) 9544 5000 AND QUOTE YOUR INVOICE NUMBER FOR TRACKING INFORMATION.


3971
3350
3995
3975
3230
3324
3630
3380
3350
3231
3233
3250
3926
3331
3227
3911
3160
3215
3223
3215
3216
3550
3918
3658
3357
3815
3842
3781
3770
3214
3922
3919
3460
3356
3936
3818
3222
3556
3782
3551
3959
3929
3960
3814
3220
3783
3854
3555
3984
3216
3215
3453
3915
3840
3777
3523
3858
3216
3551
3996
3791
3766
3555
3764
3981
3950
3444
3909
3984
3212
3953
3139
3224
3865
3551
3550
3816
3860
3551
3218
3956
3916
3904
3871
3825
3793
3765
3931
3840
3350
3930
3796
3934
3812
3831
3825
3219
3925
3200
3214
3226
3809
3788
3810
3880
3912
3922
3350
3225
3988
3965
3223
3944
3225
3937
3939
3847
3941
3936
3850
3925
3787
3356
3139
3660
3912
3943
3223
3862
3550
3551
3903
3956
3859
3962
3980
3283
3824
3844
3913
3444
3813
3158
3756
3222
3139
3758
3799
3820
3216
3966
3355
3757
3995
3139
3825
3797
3823
3971
3869
3400
3904
3434
3435
3730
3730

What suburbs are in region 2? (MUST BE DELIVERED TO A BUSINESS ADDRESS)

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TO BE DELIVERED FRIDAYS TO A BUSINESS ADDRESS VIA EXTERNAL COURIER: PLEASE CALL (03) 9544 5000 AND QUOTE YOUR INVOICE NUMBER FOR TRACKING INFORMATION.